Frequently Asked Questions About WFS Fulfillment Services

B2C stands for Business to Consumer. WFS connects directly to your shopping cart (Shopify, WooCommerce, and others), automatically pulls orders, picks and packs them, and pushes tracking back to your customer — all without you lifting a finger.

B2B stands for Business to Business. WFS ships directly to retailers, distributors, and wholesalers. We can customize shipping labels to meet retailer compliance requirements, or apply labels you provide.

A SKU is a unique identifier for a specific product or variation. Every item WFS handles should have a unique SKU and be labeled with either the SKU or a scannable barcode. This ensures accurate picking and inventory tracking.

A 3PL (third-party logistics provider) handles warehousing, inventory management, and order fulfillment on your behalf. WFS stores your inventory, processes incoming orders, ships them to your customers or retailers, and handles returns — so you can focus on growing your business.

Pricing is customized to your business. Key factors include order volume, product dimensions and weight, storage needs, and whether you’re shipping DTC, to retailers, or both. Contact us for a quote tailored to your operation.

Our contract SLA is 48 hours, but the reality is most orders placed in the morning ship same day. Rush requests are accommodated whenever possible.

WFS works best with growing brands that have outgrown self-fulfillment. Whether you’re shipping 100 orders a month or 700 orders a day, we can build a solution around your volume. If you’re unsure whether you’re a fit, just reach out — we’ll tell you honestly.

Onboarding is straightforward. After signing, we set up your account in our warehouse management system, connect your sales channels, and coordinate your first inbound shipment. Most clients are live and shipping within 1–2 weeks of signing.

Most clients are fully operational within 1–2 weeks of signing. The timeline depends on how quickly we receive your inventory and complete your integration setup. We’ll give you a clear target date at kickoff.

Yes. WFS is based in Nashville, TN, but we ship nationwide and serve clients across the country. Your inventory lives in our warehouse — your customers can be anywhere.

3PL pricing typically includes receiving fees for inbound shipments, monthly storage, pick and pack fees per order, and outbound shipping. WFS pricing is transparent and customized — no surprises on your invoice.

We have a $200/month minimum and a $40/month fee per shopping cart connection. Outside of that, there are no setup fees or hidden charges.

Storage is charged monthly based on pallet locations, shelf locations, or per unit — depending on how your product is stored. You only pay for the space your inventory actually occupies.

Orders placed by 10am CT on business days are processed same day. Rush requests after that cutoff can usually be accommodated — just reach out and we’ll do our best.

Yes. WFS offers kitting, bundling, and light assembly. Whether you need subscription boxes packed, multi-item bundles assembled, or promotional kits put together, we can handle it. Contact us to discuss your project.

Yes — this is one of WFS’s core strengths. Your inventory lives in one place, and we fulfill DTC ecommerce orders and retail/wholesale orders simultaneously. No need to split stock or manage multiple warehouses.

WFS maintains a 99.8% order accuracy rate. Every order is verified before it ships, and we conduct regular cycle counts to keep your inventory records clean.

WFS integrates with Shopify, WooCommerce, Amazon Seller Central, Etsy, DSCO, Faire, Magento, Squarespace, Wix, Wayfair, Walmart, and more. If your platform isn’t listed, contact us — we can discuss custom integration options.

Yes. Clients receive a login to Extensiv, our warehouse management platform, where you can view current inventory levels, order status, and shipment tracking at any time.

Yes. Through our APG Distribution division, WFS provides full-service book distribution — warehousing, order processing, invoicing, collections, and monthly royalty payouts. We ship to bookstores, wholesalers, and retail chains across the country. Visit apg-sales.com to learn more or get in touch.